FAQ: For Prospective Companies
WHAT IS A MANAGED SERVICE PROVIDER (MSP)?
A Managed Service Provider (MSP) is a company that remotely manages a client's IT infrastructure and/or end-user systems, typically on a ongoing basis and under a subscription model. It's not common to find businesses, of any size, that have the resources and expertise to create their own in-house IT department. This is one reason why Managed Service Providers exist.
MSP's can provide the expertise, tools, and processes that many businesses cannot achieve on their own. Whether this MSP does all of the company's IT or works with an internal IT specialist, the MSP should deliver IT services that are stable and reliable. To learn more, visit our Managed Services solution page.
I’D PREFER TO HAVE AN IN-HOUSE IT PERSON – WHY SHOULD I CONSIDER USING REIS AS OUR IT?
There are advantages to having an in-house technical specialist who has expertise in how your business works, business applications, and your needs. At Reis, our expertise in managing your infrastructure. While we attempt to understand your business, the fact is that we can't truly know your business as well as you do.
Here at Reis, we are effective because we have talented staff, tools, processes, partnerships, standards, expectations, and focus that some small-to-medium-sized businesses couldn’t match. IT capability is where we shine. We make it our business to enhance yours. Meaning that our job is to deliver reliable and stable IT that allows your company to be more productive and effective.
WHY SHOULD WE CHOOSE REIS OVER ANOTHER IT SERVICES PROVIDER?
We are experts in security and information technology. We offer top-of-the-line solutions to manage your day-to-day computing needs. Here are a few of our core values:
- Performance Driven
- Hard Working
- Security Focused
- Industry Certified
- Recognized by The Government
But what sets us apart is what we do on top of this. A few of our differentiators include:
A Focus on Security
Computing systems are very complex and now very interconnected. We implement multiple layers of security on the network. From the network infrastructure like firewalls, switches, and Wi-Fi up to user education and every layer in between.
A Focus on Data Integrity
Sometimes things happen, and data might get corrupted, accidentally or maliciously deleted. We implement old-school IT best practices coupled with the best in class onsite and offsite Backup and Disaster Recovery systems to ensure that no data is lost.
We have never lost a single bit of information since our inception, a record we are proud of.
A Focus on Service Delivery
We use Project Management in many areas of our operation. From small to large projects, each one is managed by a certified Project Manager
We utilize a Service Level Agreement with all our ManagedCare clients which outlines our service guarantees such as response times. These metrics are constantly monitored by management to ensure everyone who calls in for help will receive it.
We are Cloud Specialists
Reis owns and operates our own Private Cloud system. We utilize a fortified data centre with reliable and fault-tolerant power and data line backups in the event of a failure. We also offer a wide range of Public Cloud systems. Whether you are looking to move your in-house email to the cloud, Office 365, or need a Windows Application available to your Mac, we can find a solution that fits your needs.
We are Managed IT Specialists
IT equipment and infrastructure give your staff the ability to connect and keep the business running. Imagine if you could cut your costs and resources by up to 40% and enhance the service levels to your staff at the same time... what would that mean to you?
Since 2001 we have been developing and fine-tuning our ManagedCare program, giving you more time to innovate and push your business forward. In that time, we’ve learned a thing or two about what makes the difference between a successful partnership and one that doesn’t work.
WHAT INDUSTRIES DO YOU SERVE?
We have worked with more than 1000 clients over our lifetime on various projects, long-term contracts and our clients have reported a very high satisfaction rate with our services. We have worked with small-to-medium-sized businesses in a variety of industries.
- Financial Services
- Professional Services
- Medical Services & Healthcare
- Government Organizations
- And many more
DO YOU HAVE CLIENT REFERENCES WE CAN CALL?
We do have a list of clients who can be called as references. These references are available upon request and provided to you as we are able to discuss the possibility of joining forces together.
HOW MANY ENGINEERS AND IT PERSONNEL DO YOU HAVE ON STAFF?
Currently, Reis Information Systems has 5 technical staff – network engineers, Help Desk technicians, system administrators, a technical coordinator, and other IT specialists in Canada and Portugal. In total, Reis has 10 + employees.
CAN WE GET A TOUR OF YOUR CORPORATE OFFICES?
WHAT CERTIFICATIONS DO YOUR TECH STAFF MEMBERS HAVE?
Reis technicians and engineers actively serve approximately 150 clients across Southern Ontario. Our technicians and engineers hold the following industry certifications:
- CCNA: Cisco Certified Network Associate – Routing and Switching
- Cisco SMB Engineer
- CompTIA A+ Essentials
- MCITP: Microsoft Certified IT Professional
- MCSA: Microsoft Certified Systems Administrator
- MCSE: Microsoft Certified Systems Engineer
- MCTS: Microsoft Certified Technology Specialist
- Meraki CMNO: Certified Meraki Network Operator
- NTS-2001-I: Nimble Introduction and Administration
- CCA: Citrix Certified Associate
- CCNA: Cisco Certified Network Associate
- CCNP: Cisco Certified Network Professional
- CNE: Certified Novell Engineer
And a few more!
WHAT’S INCLUDED IN THE ONBOARDING PROCESS?
Client onboarding begins once we receive an SLA from the client. Each new client goes through the onboarding process that includes:
- Pre-onboarding site visit and network assessment.
- Plan and schedule corrective actions and/or additions.
- Schedule onboarding date.
- Review what was done, needs to be done, and what is being monitored.
- Installation of any Reis management, security, backup and media tools.
- Set-up and testing of backups.
- Purchasing, configuration, and installation of any hardware and software.
- Documentation of all aspects of your business’ environment.
- Schedule regular maintenance visits to your business.
WHAT IS THE VALUE OF A REIS INFORMATION SYSTEMS NETWORK ASSESSMENT?
Managing a network assessment enables our team to measure the current status of your company’s network and infrastructure. With this assessment, we are able to uncover any risks, issues, and concerns with your network environment. Also, this gives both you and the Reis team an understanding of the health of the company’s IT setup and will allow us to talk about where your IT is at currently and where it should be for your business.
Once completed, you will receive a few deliverables of what our technicians were able to uncover.