IT Support Technician

Posted Apr 2nd, 2019

About Us

Reis Information Systems is a full service Managed and Professional Services Provider with offices in Kitchener, Ontario and Lisbon, Portugal. We provide a full stack of services to help our clients meet their business goals. By offloading day to day network administration and optimizing it, our clients can focus on their business success. We employ people who love IT and are fanatical at making things work better, focusing on security and streamlining operations. Everyone here pitches in, and a culture of teaching and mentoring is what we are. No prima donnas.

Responsibilities and Duties

  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Monitoring and maintaining computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Providing technical support for all clients (this may be in person or over the phone)
  • Setting up accounts for new users
  • Repairing and replacing equipment as necessary
  • Testing new technology
  • Giving orientations to end users on what you did for them

Specific Technology Knowledge and Experience

  • OSI Model and why we use it - Expert Knowledge
  • IT Best Practices - Expert Knowledge
  • Backup Methodologies- Expert Level
  • Wireless Networking - Intermediate level Knowledge
  • General TCP/IP Networking - Intermediate level knowledge
  • Windows Server Systems up to 2018 - intermediate level knowledge
  • Active Directory - Intermediate level knowledge
  • VMWare / HyperV- General Understanding
  • General Applications such as Microsoft Office/O365, Adobe etc. - General Knowledge
  • High End Server Hardware Systems such as HP, Dell etc.. - Expert Level
  • Windows Desktop OS's- Expert Level
  • Mac Desktop OS's- Intermediate level
  • Linux OS's - General Knowledge

Skills that will make you successful here

  • Expert troubleshooter, not just a Googler
  • You are a people person too, empathetic to the needs of the client
  • You like to work in a team and individually
  • You crave to learn more
  • Quality,¬†you test things before you finish your work
  • You document things properly
  • A technical, logical thought process
  • Problem-solving skills
  • An ability to stick to strict deadlines
  • An ability to prioritise and delegate
  • A keen eye for detail
  • You don't mind doing high end work, or picking up a broom - nothing is beneath you

IT Support job qualifications and requirements

Although a formal degree might not always be necessary in this role, tertiary qualifications can include the following:
  • College diploma in IT or Electronics computing technologies
  • Computer Science
  • Computing
  • Engineering

Also worth noting is the occasionally physical nature of the role as you may have to lift and carry heavy equipment.

Must have

  • No criminal record
  • Must have your own car as there will be travel to client sites
  • Must be a Canadian Citizen
  • Must reside in the Waterloo Region

Job Type: Full-time

IT Support: 4 years (Required)

Secondary School (Preferred)

G Class Drivers (Required)

English (Required)

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